We ship from warehouses located in Los Angeles, California and Baltimore, Maryland. Orders from CA are shipped via FedEx and rates are based on distance, weight and type of destination address. Orders from MD, unless specified as “free shipping”, are shipped via USPS for a flat rate of $9.95.
Shipping cost is calculated automatically based on how many items you have in your shopping cart. Typically, full cases are shipped from CA and partial cases are shipped from MD. If you order a full case of one item and less than a case of another, our system automatically splits the order so that the full case ships from CA and the partial case ships from Maryland. On split orders you will see two separate shipping charges – one for FedEx from CA and then a flat $9.95 for the Maryland shipment. While the FedEx rate will vary, the MD rate will not. Our system automatically calculates the shipping origin location so that you don’t have to.
Orders entered by 11 AM Pacific Time ship the same day. If you place an order after 11 AM on a Monday and select overnight shipping, your order will ship on Tuesday and be delivered on Wednesday.
Shipping time is based on business days, Monday through Friday, excluding weekends and holidays. If you place an order after 11 PM Pacific Time on Friday, your order will ship Monday, even if you specify expedited shipping.
If you have any questions, or need emergency service, call us at 301-356-9096 and we will do our best to accommodate your needs.
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* Due to on-going trade negotiations between the U.S. and Chinese Governments, you may have recently heard about Tariffs affecting the price of goods imported from China. The U.S. Government has implemented a 25% import duty on the majority of products that we manufacture and distribute. In an attempt to minimize the impact of the tariffs for our customers, we have absorbed the prior 10% increase, but are now forced to pass through the additional tariff charges. As of June 1st we have added an additional 10% line item for Tariff Charges to all orders, except insert cards for our blister packaging.
If the U.S. Administration reduces the tariffs, we will in turn reduce, or eliminate, this surcharge. Currently, we are working diligently on finding alternate suppliers that are not subject to the increased tariffs. We appreciate your continued support in these difficult times and will do our best to keep pricing as low as possible.