FAQ's
General FAQ's
Almost all of our products are made in China. The last administration imposed a 36% import tariff fee for products from China, which we have had to charge our customer’s a partial percentage of. We eat 21% of this fee, while charging our customers the remaining 15%. This is an industry standard with companies like ours, with their manufacturers outside of the US.
Yes! All of our promotional items are sources and printed right here in Columbia, Maryland. Our Pre-Roll Cones are also manufactured in the US.
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Not yet, but we are actively working on it!
All of our orders ship within 1 – 4 days after payment is received.Â
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Shipping takes roughly 7-10 business days unless specified otherwise.
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Yes we can! Please give us a call for more information, as we do have some limitations with international shipments and payments.
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No, not at the moment.
Nope! We have bi-coastal warehouses in Jessup, MD and Fontana, CA.
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Customization FAQ's
- Air Shipping – 7 to 10 Business Days.
- Sea Freight – Upwards of 2 months.
Customization times vary per product,but will roughly take 1 – 3 months.
Our designers prefer to have a vector file, or an editable file (.psd/ .ai/ press ready .pdf). If your file is non-editable (.png, .jpg, .eps, .pdf), you are subject to a higher design fee for recreation of the image.
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Yes, we have a design tier system. Based on your artwork and your wants for your branding, they will estimate a design tier that fits your project.
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Lead times vary from product to product. Please contact us for specific estimates.
We have multiple factories in Asia and North America.
